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Frequently Asked Questions
WHEN WILL MY ORDER SHIP?
After your payment is verified, we start working on your order immediately.
Orders are processed within 1-3 business days, and shipping typically takes 7-14 days for delivery.
A tracking number will be provided with every purchase, allowing you to track your order's progress.
What is your return policy?
Our return policy allows 30 days from the date you receive your order to request a return. To qualify, the item must be in its original condition, unworn, unused, with tags attached, and in its original packaging.
How do I wash my product?
For the best care of our clothing products, we adviseusing a washing machine with a lower temperature setting. This not only safeguards the garment but also promotes environmental conservation.
I received my item damaged, what now?
Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail to contact@novashopstore.com We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.